Balancing Risk and Return in a Customer Portfolio
نویسندگان
چکیده
منابع مشابه
Balancing Risk and Return in a Customer
Marketing managers can increase shareholder value by structuring a customer portfolio to reduce the vulnerability and volatility of cash flows. This article demonstrates how financial portfolio theory provides an organizing framework for (1) diagnosing the variability in a customer portfolio, (2) assessing the complementarity/similarity of market segments, (3) exploring market segment weights i...
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ژورنال
عنوان ژورنال: Journal of Marketing
سال: 2011
ISSN: 0022-2429,1547-7185
DOI: 10.1509/jmkg.75.3.1